Rental Frequently Asked Questions
What is the rental period?Most prices are a one time charge and based per event. Beyond this additional charges are applied.
When should I make my reservation & can I make changes?Early planning will ensure product availability so the sooner the better. Any changes need to be made 72 hours prior to your event. *If items are specifically ordered for your event, changes/additions are welcomed but maybe subject to availability.*
What happens if something is broken, damaged or missing?You will be charged for all missing, broken and damaged items at full replacement cost. Be sure items are secured when not in use and protected from weather.
Is there a fee for pickup and delivery? When do I pay?Fees are based on which items are reserved and the distance we will have to travel. Full payment is due prior to the event date
What is your Cancellation Policy?By submitting an order, you're indicating acceptance of the following cancellation policy: Cancellations will receive a credit towards their next event (at this time materials have been purchased in addition to labor costs). Partial refunds will be given on a discretionary basis. No refunds for cancellations within 72 hours of an event. Cancellation requests must be made by email to firstname.lastname@example.org.
Is a deposit required?Yes! We do require a nonrefundable Retainer Fee of 50% of your balance in order to secure your date. The remaining balance can be split evenly to be PAID IN FULL prior to the date of your event, when booked, at minimum, a month in advance. If booked within 7-14 days of your events, the invoice must be PAID IN FULL immediately and will include an additional Rush Fee.
Can you use the balloons I bought?Unfortunately, since we have preferred balloon vendors, we do not use outside balloons in order to ensure that the materials are of the highest quality that our machines require.
How long does set-up take?Typically, our designs can be done in 2 hours or less. It all depends on the designs chosen, and how many products are purchased.
Can I send pictures of what I want?Yes! You can definitely send pictures of what you have in mind and we will recreate it, in our own QUIRKY way! We do not copy the work of other artists, but we will be sure to bring your vision to life in our own UNIQUE way!
How far in advance do I need to book your services?We recommend that you book well in advance in order to ensure that the date you are requesting is available. Bookings made within 2 weeks of your event date will be subject to an additional Rush Fee.
How long do the balloons last?Air-filled balloons can last days, even weeks, when not left outside. High temperatures and various outdoor conditions can weaken balloons.
What areas do you service?Currently, we service Eastern NC (Greenville, Jacksonville, Wilson, Rocky Mount, Goldsboro, Kinston). We do travel and deliver outside of these areas for additional travel & delivery fees. We are available nationwide for large events.
Chiara Wall Set
(colored covers available)
(colored covers available)
(multiple 'festivities' available)
Open Wall Arch Frame
(various colors available)
Wooden 'Baby' Blocks
(optional curtains available)
Book Your Rentable
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